Refund & Exchange Policy

At Banco Fire, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Refund & Exchange Period

We offer a 7-day refund and exchange policy from the date of delivery.

Any refund or exchange request made after 7 days of receiving the order may not be accepted.

Eligibility for Refund or Exchange

To qualify for a refund or exchange:

• The product must be unused and in its original condition.
• The item must be returned with its original packaging, tags, manuals, accessories, and any included parts.
• Proof of purchase, invoice, or order confirmation is required.
• The product must not show signs of misuse, improper handling, installation damage, or unauthorised modification.

Products damaged due to misuse, mishandling, improper storage, incorrect installation, or use contrary to manufacturer instructions are not eligible for refund or exchange.

Non-Returnable Items

The following items are generally not eligible for refund or exchange:

• Used or damaged products
• Products without original packaging
• Customized or special-order items
• Clearance or sale items
• Items damaged through misuse or improper handling
• Products that have been installed, altered, or modified where applicable
• Items that cannot be resold for safety or hygiene reasons

Return Shipping Charges

Customers are responsible for return and exchange delivery charges unless the product received was damaged, defective, or incorrect due to an error from Banco Fire.

Original shipping and delivery charges are generally non-refundable.

We recommend using a reliable and trackable courier service when returning products, as Banco Fire is not responsible for return shipments lost or damaged in transit.

Refund Process

Once we receive the returned product, our team will inspect it to confirm that it meets the eligibility requirements.

We will then notify you whether your refund request has been approved or rejected.

If approved, the refund will be processed through the original payment method or another agreed payment method within a reasonable number of business days.

The time required for funds to appear in your account may depend on your bank or payment service provider.

Exchange Process

If you wish to exchange a product, please contact Banco Fire within 7 days of delivery.

Exchanges are subject to:

• Product availability
• Condition of the returned item
• Price difference, where applicable
• Inspection and approval by Banco Fire

If the replacement product has a higher price, the customer may be required to pay the difference.

If the replacement product has a lower price, any applicable balance will be handled according to the agreed refund method.

Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing parts
• Significantly different from the item ordered

please contact Banco Fire as soon as possible.

To help us resolve the issue efficiently, you may be asked to provide:

• Your order number
• Product photographs
• Packaging photographs
• A description of the problem
• A copy of your invoice or order confirmation

After verification, we will determine the appropriate solution, which may include replacement, exchange, or refund where applicable.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or dispatched may not be eligible for cancellation and may instead be handled under this Refund & Exchange Policy.

Contact Us

For any refund, return, or exchange-related queries, please contact Banco Fire through our website:

Multan

Old Ganna Mandi, Near Shaheen Market, Multan

Lahore

Rehman Garden Phase 2, Near Saggian, Lahore

Karachi

Landi, Karachi

Warehouse Locations

Lahore & Karachi