Terms & Conditions

Last Updated: October 7, 2026

Welcome to Banco Fire.

These Terms & Conditions govern your access to and use of our website:

By accessing, browsing, or purchasing products through our website, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with these terms, please discontinue use of our website.

1. General Information

This website is operated by Banco Fire.

Throughout these Terms & Conditions, the words “we,” “us,” and “our” refer to Banco Fire.

By visiting our website, submitting an enquiry, requesting a quotation, or purchasing a product from us, you agree to these Terms & Conditions and any additional policies referenced on our website.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time.

Any changes will become effective once published on this page.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or
• You are using the website under the supervision of a parent or legal guardian.
• The information you provide to us is accurate, current, and complete.
• You will not use our website or products for any unlawful purpose.

3. Products and Services

Banco Fire supplies fire protection, industrial safety, personal protective equipment, and related safety products.

Our product categories may include:

• Fire Alarm Systems
• Fire Extinguishers
• Fire Hydrant Equipment
• Fire PPE
• Fall Protection
• Safety Footwear
• Gloves
• Head Protection
• Eye Protection
• Respiratory Protection
• Safety Clothing
• Emergency Lights & Sirens
• Hoses, Reels & Cabinets
• Traffic Safety Equipment
• Spill Control Products
• Safety Storage Products
• Other industrial safety equipment and accessories

We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate.

However:

• Product colours may vary slightly depending on device or screen settings.
• Product packaging may change without prior notice.
• Product specifications may be updated by manufacturers.
• Product availability may change at any time.
• Certain products may be discontinued or replaced with updated models.

Banco Fire reserves the right to limit quantities or discontinue any product without prior notice.

4. Pricing and Payments

Unless otherwise stated, prices displayed on the website are shown in Pakistani Rupees (PKR).

Prices may change at any time without prior notice.

Where applicable, additional charges may include:

• Shipping charges
• Delivery fees
• Taxes
• Handling charges
• Other charges associated with a particular order

Payment must be made through an approved payment method offered by Banco Fire.

We reserve the right to:

• Correct pricing errors
• Cancel incorrectly priced orders
• Refuse an order
• Limit purchase quantities
• Request additional verification before processing an order

If an order is cancelled after payment has been successfully received, any eligible refund will be processed according to our applicable refund policy.

5. Order Acceptance and Cancellation

After placing an order, you may receive an order confirmation by website notification, email, phone, or another communication method.

Receiving an order confirmation does not necessarily mean that your order has been finally accepted.

Banco Fire reserves the right to refuse or cancel an order due to circumstances including:

• Product unavailability
• Incorrect pricing
• Incorrect product information
• Payment failure
• Incomplete customer information
• Delivery restrictions
• Suspected fraudulent activity
• Technical or inventory errors

If Banco Fire cancels a prepaid order, any applicable refund will be processed according to our refund procedures.

Customers should contact us as soon as possible if they wish to cancel an order.

Orders that have already been processed, dispatched, or delivered may be subject to our Return & Refund Policy.

6. Shipping and Delivery

Banco Fire aims to process and deliver customer orders within a reasonable timeframe.

Delivery times may vary depending on:

• Customer location
• Product availability
• Order quantity
• Courier service
• Warehouse availability
• Weather conditions
• Public holidays
• Transport disruptions
• Other circumstances beyond our reasonable control

Estimated delivery dates are provided as guidance and are not guaranteed.

Banco Fire will not be responsible for delays caused solely by third-party courier or logistics providers where such circumstances are outside our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

7. Inspection on Delivery

Customers should inspect their order as soon as reasonably possible after delivery.

If a product arrives:

• Damaged
• Incorrect
• Incomplete
• Defective
• Significantly different from the ordered item

please contact Banco Fire promptly with relevant order details and supporting photographs where applicable.

Claims made after an unreasonable delay may be more difficult to verify.

8. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to Banco Fire’s applicable Return & Refund Policy.

Where a return is accepted, the product may be required to:

• Be unused
• Be in its original condition
• Include original packaging
• Include accessories and documentation
• Be accompanied by proof of purchase

Certain products may not be eligible for return, including:

• Custom-made products
• Special-order products
• Used products
• Products damaged through misuse or improper handling
• Products where protective packaging or seals have been removed when return would create a safety or hygiene concern

Refunds, where approved, will normally be processed after the returned product has been inspected.

9. Product Use and Safety

Many products sold by Banco Fire are safety-related products intended for professional, commercial, industrial, construction, emergency, or workplace use.

Customers are responsible for:

• Selecting products appropriate for their intended application
• Following manufacturer instructions
• Following applicable safety standards
• Ensuring correct installation where required
• Maintaining and inspecting equipment appropriately
• Ensuring trained personnel use specialised safety equipment where necessary

Product information provided on our website is for general informational purposes and should not replace professional safety advice, manufacturer instructions, or applicable regulatory requirements.

10. Intellectual Property

Unless otherwise stated, content available on the Banco Fire website, including:

• Company branding
• Logos
• Product descriptions
• Website text
• Graphics
• Website layout
• Banners
• Images created or owned by Banco Fire
• Marketing materials

is owned by or licensed to Banco Fire and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially use our website content without prior written permission.

Manufacturer names, trademarks, logos, and product images belonging to third parties remain the property of their respective owners.

11. Prohibited Activities

You must not use the Banco Fire website to:

• Conduct unlawful activities
• Attempt unauthorised access to website systems
• Introduce malware, viruses, or harmful software
• Interfere with website functionality or security
• Collect user information without authorisation
• Submit false or fraudulent orders
• Misrepresent your identity
• Copy or scrape website content for unauthorised commercial purposes
• Use the website in a way that could damage Banco Fire or other users

We reserve the right to restrict or terminate website access where misuse is suspected.

12. Accuracy of Website Information

Banco Fire makes reasonable efforts to maintain accurate and current website information.

However, the website may occasionally contain:

• Typographical errors
• Pricing errors
• Product specification errors
• Stock inaccuracies
• Outdated information

We reserve the right to correct errors and update information without prior notice.

13. Limitation of Liability

To the extent permitted by applicable law, Banco Fire will not be liable for indirect, incidental, special, or consequential losses resulting from:

• Website use
• Website unavailability
• Reliance on inaccurate website information
• Third-party services
• Improper use of products
• Failure to follow product instructions
• Events outside our reasonable control

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

14. Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience or informational purposes.

Banco Fire does not control and is not responsible for:

• Third-party website content
• Privacy practices
• Security practices
• Products or services offered by third parties

Accessing third-party websites is at the user’s own discretion.

15. Privacy

Personal information submitted through the Banco Fire website is handled in accordance with our Privacy Policy.

We take reasonable measures to protect customer information and use personal data only for legitimate business and operational purposes.

Please review our Privacy Policy for further information about how personal data may be collected, used, stored, or disclosed.

16. Force Majeure

Banco Fire will not be responsible for failure or delay in fulfilling obligations where such failure results from circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters
• Floods
• Severe weather
• Government restrictions
• Transport disruption
• Labour disputes
• Internet or telecommunications failures
• Supplier interruptions
• Civil disturbances
• Other unexpected events beyond reasonable control

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any dispute arising from the use of our website, products, or services shall be subject to the jurisdiction of the competent courts of Pakistan.

18. Changes to These Terms

Banco Fire may revise these Terms & Conditions periodically.

Any updated version will be published on this page with a revised Last Updated date.

Continued use of our website after changes have been published means that you accept the revised Terms & Conditions.

19. Contact Information

If you have any questions about these Terms & Conditions, please contact Banco Fire.

Website

Multan

Old Ganna Mandi, Near Shaheen Market, Multan

Lahore

Rehman Garden Phase 2, Near Saggian, Lahore

Karachi

Landi, Karachi

Warehouse Locations

Lahore & Karachi